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Word of the month: Kaizen


a Japanese business philosophy of continuous improvement, a concept referring to business activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers

Happy New Year!

I am thrilled to have a new year, a new start.  2022 was a challenging year for me personally, I had many unexpected curve balls thrown my way. In the process of forging ahead and getting through day by day, I came to some realizations not just about the insurance industry but the country and maybe even the world.

No matter how you feel about COVID and the impact, it is real. The number one issue I hear from agency owners and industry managers is how do I find quality people to hire. This is not just true in the insurance world. This is happening in most industries. I have seen it first hands in the restaurant, medical and retail industries too. This has intensified over the past few years.

Though we are in the age of artificial intelligence (ai), human capital is so very important and hard to find. Attracting people to our industry is paramount. What independent insurance agents do, and how they do it, does matter. The human touch, communication, empathy, and knowledge is paramount to protecting insureds, their families, and assets.

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September word of the month: Engage-establish a meaningful contact or connection with

Refocusing your team's attention after the many distractions and hybrid office environments can be difficult. This is where your state trade association can provide tools to recalibrate intentions. This year is the year to identify and invest in the talent within your organization and new talent.

The Nevada Independent Insurance Agents is upping the game plan with our Nevada Emerging Leaders by investing in professional development programs, continuing educational classes & webinars, hosting networking events, and expanding outreach to the community to improve interest in the independent insurance industry and refocus on our business.

We are here for all Nevada independent agents, however belonging to the NIIA brings incentives beyond the E&O Program and the Big 'I 'Markets that impact your ROI. Why be engaged? NIIA and ELC membership are a significant step in your professional development path. Being involved allows you to stay current with changes, help advocate for your industry, align with standards of quality, help grow your network, attend conferences, tradeshows, and events, continue your professional development, and position yourself as a leader.

2022/2023 is the year to be engaged in the many opportunities available to you through the NIIA, the Nevada Big 'I'. Whether you are interested in learning or mentoring let us know. We have an opportunity for you. Engage and make your membership work for you.

For details on upcoming events and opportunities, check out the NIIA 2022/2023 Calendar. Be sure to note the Leadership Superpowers 4 Track Sessions starting in November.

Give me a call so I can help get you started. 775-499-5844.

I hope to hear from you and see you soon.


Susan Bauman

NIIA Executive Director

     Previous Ed Notes:

       January :  Mindfulness

       February: Refuel

       March: Progress

       April: Diversity

       May: Invest

       June: Inclusion

       July: Embrace 

      August: Levitate

      September: Engage

March 2022

Michael Mitchell, ELC Chair 2021-2022

Thank you to everyone who joined us at the ELC Putt-Putt Tournament. It was a great time, a little chilly, but alot of fun.

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Message from the Emerging Leaders Committee Chair:

 Michael Mitchell

mmitchell (003).jpg Happy Holidays!

One of the greatest gifts Emerging Leaders has given me is a group of great people who I keep in contact with. We speak on a regular basis to discuss the work we were doing in each of our respective verticals, we bounce ideas off each other, and we stay connected with those after their term is over. While we may come from the agency or carrier side, I think that's the beauty of the program, that it connects you to leaders who are dedicated to making an impact in one way or another. 

Be on the watch for some great events in 2022 including the NIIA Tradeshow, MEET RENO at the Atlantis March 10th.  Join us for opportunities to build relationships and learn new techniques to build your independent insurance business. 

Get started today on improving your professional development and building your business. Feel free to reach out to me directly at to find out how to join the ELC.


Michael Mitchell, ELC Chair

Why ELC? Hear from the ELC Officers and their Why's.

Taylor Holmes, ELC Chair-Elect

Gabby Garrick, ELC Treasurer

Chad Kaercher, ELC Secretary

Jared Wilkins,  Immediate Past ELC Chair 


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 Highlights Archive


Ernie worked for Aniello insurance for over 30 years. [more]
Darrell Taylor, Principal of Valley Insurance Winnemucca served as the 1980 NIIA Chairman. [more]
Mr. Mastos was the Nevada Commissioner of Insurance from 1965 to 1971. [more]